TEMPORARY CANCELLATION POLICY
If a customer should need to temporarily cancel service due to extended vacation or other situations, this will be handled as follows:
Suspended service cost $15 per month for no more than 3 month.
Service is turned off for the duration of the suspension.
This is only available for full months on a 1st of month to 1st of month basis, partial use of any month requires full service payment for that month.
Suspension of service invalidates any annual or other discounts the customer may be receiving.
LATE PAYMENT POLICY
In the event a customer does not pay their bill on time, a late fee will be assessed immediately after the due date. ITX will generally try to contact late customers as soon as possible to resolve the situation but reserve the right to shut off service until payment is received in full.
RETURNED CHECK POLICY
In the event a check is returned from the bank, ITX will charge the customer a $50 returned check fee to cover our bank and administrative costs associated with the incident.
PAYMENT FOR SERVICE
ITX Services are paid in full ahead of time. Once service is paid for, it is non-refundable.
As part of our ongoing upgrades we may need to take down the whole system or certain parts of system to perform portions of the upgrades. In order to reduce our impact on our customer's use, we will be doing this work, when needed, during the least used hours of 2am-6am. Thank you for your understanding and cooperation as strive to better our Internet service to you.
When installing internet service, the ITX Technician will install the antenna such that any tree interference or growth will not interfere with the quality of service during the 1st year of service.
After one year of service, if interference occurs, it is the customer's responsibility to eliminate such interference. ITX is willing to assist in either identifying what trees and/or tree limbs that need removed or move the antenna, whichever makes sense. The customer will, however, incur a service fee for such visit.
EQUIPMENT AND SUPPORT
In the Stix Broadband will provide the necessary radio equipment and surge protection to connect to the wireless uplink and provide a wired cat5 connection to a customer computer. If the customer wishes to connect multiple computers, provide firewall security, or enable wireless within the residence or business, then the customer will be responsible to purchase the necessary equipment. In the Stix Broadband will be happy to make recommendations.
In the Stix Broadband is responsible for equipment and connectivity up to the end of the cat5 cable. Any other networking equipment and computers are the responsibility of the customer. In the Stix Broadband would be happy to provide technical support for customer equipment at a rate of $45 per hour, with a minimum of a $45 charge per visit. Per hour support fees are due upon completion of the service.
In the Stix Broadband provides unlimited and unrestricted Internet service to its customers. Unacceptable uses include, but are not limited to:
Using computers or software to perpetrate any form of fraud and/or software, film, or music piracy.
Downloading, copying or pirating software and electronic files that are copyrighted or without authorization.
Hacking into unauthorized websites or any property belonging to another individual without that individual's express permission.
Introducing malicious software onto the network and/or jeopardizing the security of the network or electronic communications systems.
Any action that violates any federal or state law.
In the event that this service is used for an illegal purpose, In The Stix will cooperate fully with all governing agencies to provide time, date, and usage records to identify the offending party.
Service payments are due on the first of the month service is received (i.e. payment for August service is due on August 1st).
ITX requires automatic monthly payments via credit card or direct debit, only exception is business customers.
In the Stix Broadband customers are encouraged to refer others to be In the Stix Broadband customers. Any existing customer that refers another, and that residence/business does subscribe, the referring customer will receive one month free. If the referring customer paid a year ahead, the credit will be appended to the end of the prepaid period.